KCI has been providing a variety of highly innovative business communication skills programs to Fortune 100 companies since 1984. This program catalog describes all of our programs and our training materials.

The catalog includes information about training objectives, delivery formats, length, cost, and reinforcement tools. You can also take a free test drive of any of our online programs by going to Program Demonstrations!

KCI is proud to announce that an independent reviewer rated our Reader-Based Business Writing program the best online business writing program among those they've reviewed. If you want to see these reviews, click here

Executive Communication
• Executive Communication

Presentation Skills
• Listener-Based Presentations
• Listener-Based Technical Presentations

Writing Skills
• Reader-Based Writing 1
• Reader-Based Writing 2
• Reader-Based Writing 3
• Reader-Based Technical Writing

Combination Presentation Skills and Writing Skills
• Client-Centered Communication

Training materials

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Executive Communication

KCI's Executive Communication Skills program focuses on a variety of critical executive communication skills. The program is tailored to the needs of the participants, so participants may select the topics they want to cover in the program. Among the potential topics are: developing a clear and concise message, handling difficult conversations, persuasive speaking, clear and concise writing, and managing a question and answer session. Additional topics may include:

• Giving and receiving feedback
• Design and use of visual aids
• Verbal and nonverbal delivery
• Stress management
• Clear and concise messages
• Vocal delivery

Program offered:

Executive Communication

Presentation Skills

Presentation skills program participants learn the POD process to systematically Plan, Organize, and Deliver their presentations more efficiently and effectively. Participants learn how to plan and organize presentations that focus on their audience. Then they practice their delivery skills during recorded and critiqued practice sessions.

Objectives: Participants in all KCI presentations programs learn to:

• Plan and organize a better presentation
• Use both informative and persuasive organization
• Apply a variety of stress management techniques
• Design and use visual aids
• Evaluate a variety of delivery techniques
• Use verbal and nonverbal delivery techniques
• Practice delivery skills
• Handle question and answer sessions

Programs offered:

Listener-Based Presentations

Listener-Based Technical Presentations

Writing Skills

Writing skills program participants learn to write documents that are clear, concise, action-oriented, and easy to read. They practice writing business documents using the POW writing process, a high-speed writing process used to Plan, Organize, and Write. A consultant or an editor will then review their business documents and provide feedback.

Objectives: Participants in all KCI writing programs learn to:

• Save time
• Overcome writer’s block
• Use an effective writing process
• Write with the reader in mind
• Use brainstorming
• Use templates
• Use a step-by-step revision process

KCI’s writing skills programs are available as onsite, highly tailored, consultant-led workshops or as self-directed online programs.

Our onsite workshops utilize internal company documents to tailor the workshop content to the audience’s training objectives.

Our online programs feature our individualized editorial services. Participants can send up to five documents (over a one-year period), which our editors will review and then provide feedback for improvement.

Programs offered:

Reader-Based Business Writing 1

Reader-Based Business Writing 2

Reader-Based Business Writing 3

Reader-Based Technical Writing

Combination Presentation Skills and Writing Skills

The focus of the first module (2.5 days) is on our Listener-Based Presentations program. During the prework portion of the program, participants learn a process that will help them plan and organize their presentations more efficiently and effectively. During the onsite workshop, each participant will plan and organize additional presentations, as well as have 3 presentations recorded and reviewed.

The focus of the second module (.5 days) is on our Reader-Based Business Writing program. Participants learn how to save time with all of their writing projects, as well as how to write in a clear, concise, and action-oriented manner. Each participant also will review personal writing examples.

Program offered:

Client-Centered Communication